Frequently asked questions

Yes, until your order has been dispatched. Email support@walshandfarley.com as soon as possible with your order number. Cancelling before dispatch gets you a full refund. Once your order is on its way, you can send it back after delivery under our 30-Day Money-Back Guarantee (see our Refund policy).

Our prices are in euro (EUR) and include VAT, and Free Shipping Within Ireland applies to every order, so no delivery charge is added at checkout. See our Shipping policy.

We email an order confirmation straight after checkout. Check your spam or promotions folder first. Still nothing? Email support@walshandfarley.com and we will check your order.

We dispatch your order within 1–3 working days (Monday to Friday). Delivery then takes 8–12 working days, so about 9–15 working days in total. Free Shipping Within Ireland applies to every order. See our Shipping policy.

As soon as your order is dispatched, we email you a tracking number and a tracking link. You can also use our Track Your Order page.

Yes. Free Shipping Within Ireland applies to every order, with no minimum spend. See our Shipping policy.

No. We deliver to addresses in Ireland only at the moment.

Our 30-Day Money-Back Guarantee gives you 30 days from delivery to send a piece back for a refund. It must be unworn and unwashed, with its tags attached, in its original packaging. You also have the legal 14-day right to withdraw. Read our Refund policy.

Email support@walshandfarley.com with your order number and the item(s) you want to send back. We reply with your return instructions. Use a tracked service and keep your proof of postage until your refund has come through. See our Refund policy.

We don't swap items directly. Send the piece back for a refund and place a new order in the size or colour you'd like.

For a change of mind or the wrong size, you pay the return postage. If an item is faulty, damaged or not what you ordered, we pay it. See our Refund policy.

Once your return has arrived and been checked, we refund you to your original payment method within 3–5 working days (Monday to Friday). Your bank may need a few extra days to show it.

Email support@walshandfarley.com as soon as you notice, with your order number and photos. You choose a replacement or a full refund, and we pay the return postage. See our Refund policy.

Always email support@walshandfarley.com first: we reply with your return instructions and the returns address. The returns warehouse address is also in our Refund policy. Please don't post returns to our company address in the Netherlands.

Most product pages have a size chart with measurements in centimetres, and footwear shows UK and EU sizes. Not every product has a chart yet; if yours doesn't, email support@walshandfarley.com before you order and we'll help you choose.

Yes. Our 30-Day Money-Back Guarantee gives you 30 days from delivery. The item must be unworn and unwashed, with its tags attached, in its original packaging. For the wrong size you pay the return postage. We don't exchange directly, so place a new order in the size you need. See our Refund policy.

We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay and Shop Pay. The options shown at checkout are the ones available for your order. See our Terms of service.

All prices are in euro (EUR) and include VAT.

Email support@walshandfarley.com or use our contact page. Customer service: Monday to Friday, 9:00 to 17:00 (Irish time). We reply within 24 hours on working days.

Monday to Friday, 9:00 to 17:00 (Irish time). Closed on Saturday and Sunday.

We reply to emails at support@walshandfarley.com within 24 hours on working days.