Shipping policy

Key points

  • Free Shipping Within Ireland on every order, with no minimum spend.
  • We deliver to addresses in Ireland only.
  • Your order is prepared and dispatched within 1-3 working days (Monday to Friday).
  • After dispatch, delivery takes 8-12 working days (Monday to Friday).
  • Every parcel is tracked.

Delivery cost

Free Shipping Within Ireland applies to every order, whatever its size. No delivery charge is added at checkout. Our prices are in euro (EUR) and include VAT.

Where we deliver

We send orders to addresses in Ireland only. We can't deliver to other countries at the moment.

Preparing your order

Orders are handled on working days (Monday to Friday). An order placed at the weekend or on an Irish public holiday is picked up on the next working day. Preparing and dispatching your order takes 1-3 working days, and we email you as soon as your parcel is on its way.

How long delivery takes

Once dispatched, your parcel takes 8-12 working days (Monday to Friday) to reach you. From the day you order, that means roughly 9-15 working days in total. Sale periods and the weeks before Christmas can add a few days; if that happens, we let you know by email.

Following your parcel

Your dispatch email contains a tracking number and a link to see where your parcel is. Our Track Your Order page explains how it works.

Orders in more than one parcel

If you order several items, they may travel separately and arrive on different days. Each parcel gets its own tracking number, and a split delivery never costs you anything extra.

Getting your address right

Please check your delivery address, including your Eircode, before you pay. Spotted a mistake afterwards? Email support@walshandfarley.com straight away. We can change the address until your order has been dispatched.

If a delivery fails

If the carrier can't deliver your parcel, they will usually leave a card or try again. If a parcel comes back to us because the address was wrong or it wasn't collected, we will contact you to arrange a new delivery or to refund the item price.

Delayed, lost or damaged parcels

Has your tracking not moved for 7 working days, or did your parcel arrive damaged? Email support@walshandfarley.com with your order number, and photos if it is damaged. Your order is our responsibility until it has been delivered, and we will send a replacement or give you a full refund.

Shown as delivered, but not with you

If tracking says "delivered" and you can't find the parcel:

  • check the delivery address on your order confirmation;
  • look around your door, porch, letterbox and building entrance, and ask your neighbours;
  • give it one more working day, as carriers sometimes scan a parcel shortly before it is actually dropped off.

Still missing? Email support@walshandfarley.com with your order number and we will look into it with the carrier.

Questions

Email support@walshandfarley.com or use the form on our Contact page. Customer service: Monday to Friday, 9:00 to 17:00 (Irish time). We reply within 24 hours on working days.

Company details

Store: Walsh & Farley
Company: Ksdecom, trading as Walsh & Farley
Company number: 98787330
Address: Hooiven 24, 9932 JJ Delfzijl, the Netherlands
Email: support@walshandfarley.com
Customer service: Monday to Friday, 9:00 to 17:00 (Irish time). We reply within 24 hours on working days.