Refund policy

In short

30-Day Money-Back Guarantee, counted from the day your parcel is delivered.
Separately, EU and Irish law give you a 14-day right to withdraw from your purchase.
Change of mind or wrong size: you cover the cost of posting the item back.
Faulty, damaged or incorrect item: we cover the return cost, and you choose a replacement or a full refund.
Once your return has arrived and been checked, the refund goes to your original payment method within 3-5 working days (Monday to Friday).
No restocking fee.

Our 30-Day Money-Back Guarantee

Changed your mind, or the fit isn't quite right? You have 30 days from delivery to send a piece back for a refund. Under the guarantee, an item should come back:

unworn, unwashed and undamaged, with its tags still attached;
in its original packaging, together with anything that came with it.

Your legal right to withdraw (14 days)

As a consumer, you can withdraw from an online purchase within 14 days of the day you, or someone you nominate, receive the goods, without giving a reason. This right comes from the EU Consumer Rights Directive and the Irish Consumer Rights Act 2022. Our 30-Day Money-Back Guarantee is offered on top of it and does not replace it.

To withdraw, tell us clearly before the 14 days are up, for example by email to support@walshandfarley.com. You may use the model form below, but you don't have to.
Send the goods back within 14 days of telling us.
We refund every payment we received from you, including standard delivery (which is free with us), no later than 14 days after you tell us. We may hold the refund until the goods are back with us or you have shown us proof of posting, whichever comes first.
You pay the direct cost of sending the goods back.
You may handle an item the way you would in a shop to check its size, look and feel. If it has been handled beyond that, for example worn or washed, we may reduce the refund to reflect the loss in value.
Underwear and swimwear sealed for hygiene reasons cannot be returned once the seal or protective liner has been removed after delivery.

Model withdrawal form (only fill this in if you want to withdraw):

To: Ksdecom, trading as Walsh & Farley, Hooiven 24, 9932 JJ Delfzijl, the Netherlands, support@walshandfarley.com
I hereby give notice that I withdraw from my contract for the sale of the following goods: [item(s)]
Ordered on [date] / received on [date]
Order number: [order number]
Name: [your name]
Address: [your address]
Date: [date]

How to send something back

Email support@walshandfarley.com with your order number, the item(s) you are returning and, if you like, the reason.
We reply with your return instructions.
Pack the item(s) securely and post them to our returns warehouse: Yunling Warehouse, 3rd Floor, Building A, Henghaofeng Science Park, Lixin Donghai Industrial Zone, Dongcheng District, Dongguan, Guangdong, 50136, China.
Choose a tracked service and keep your proof of postage until your refund has come through.

Returns posted to our company address in the Netherlands cannot be processed, so please always use the returns warehouse address above.

Who pays the return postage

Change of mind or the wrong size: the return postage is paid by you. Our returns warehouse is outside the EU, so a tracked service is the safest choice.

Faulty or damaged: we pay. Email us first with your order number and a photo, and we will arrange the return with you.

When your money comes back

Each return is inspected when it reaches our warehouse. Once it has been approved, we refund you to your original payment method within 3-5 working days (Monday to Friday), and always within the time limits the law sets. The refund covers the price you paid for the returned item(s); a piece bought on sale is refunded at the reduced price you paid. Delivery is free, so there is no delivery charge to give back. Your bank may need a few extra days to show the money in your account.

Returning part of an order

You are welcome to keep some items and return others. We refund the pieces you send back. If a Buy more, Save more! bundle discount applied to your order, the refund reflects the discounted price you paid for each returned item.

Exchanges

We don't swap items directly. Send the piece back for a refund and place a new order in the size or colour you'd like; that is the quickest route to the right fit.

What we can't take back

Underwear and swimwear once the hygiene seal or protective liner has been removed.
Gift cards.
Items that have been worn, washed or altered fall outside the 30-Day Money-Back Guarantee (for the legal right to withdraw, see the reduced-refund rule above).

None of this affects your rights when an item is faulty.

Faulty, damaged or incorrect items

If something arrives faulty or damaged, email support@walshandfarley.com as soon as you notice, with your order number and photos. You choose between a replacement and a full refund, and we pay the return postage.

Under EU law and the Irish Consumer Rights Act 2022, goods must match their description, be of acceptable quality and be fit for purpose. Within 30 days of delivery you can reject faulty goods for a full refund. After that, you are still entitled to have the fault put right free of charge (a repair or replacement, or where that is not possible, a price reduction or refund) for as long as Irish law provides. These legal rights apply in addition to our guarantee.

Cancelling before dispatch

Want to cancel? Email support@walshandfarley.com as soon as possible. If your order has not yet left our warehouse, we cancel it and refund you in full. If it has already been dispatched, you can return it after delivery under this policy.

Need help?

Email support@walshandfarley.com or use the form on our Contact page. Customer service: Monday to Friday, 9:00 to 17:00 (Irish time). We reply within 24 hours on working days.

Company details

Store: Walsh & Farley
Company: Ksdecom, trading as Walsh & Farley
Company number: 98787330
Address: Hooiven 24, 9932 JJ Delfzijl, the Netherlands (not a returns address)
Returns warehouse: Yunling Warehouse, 3rd Floor, Building A, Henghaofeng Science Park, Lixin Donghai Industrial Zone, Dongcheng District, Dongguan, Guangdong, 50136, China
Email: support@walshandfarley.com
Customer service: Monday to Friday, 9:00 to 17:00 (Irish time). We reply within 24 hours on working days.